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Five Tips for Prospect Follow Up

You have to do the work in business development to get results. One of the simplest, but also hardest things to do is to follow up with prospective clients. You don’t want to bother them. You don’t know what to say. You assume they will contact you when they’re ready. All of these excuses only lead to lost clients. You have to follow up! Here are five tips to make following up easier and more effective to stay in front of your leads and get business.

GAIN MORE PROSPECTS BY GROWING YOUR NICHE!


Title for Four Ways to Attract Great Candidates

Four Ways to Attract Great Candidates

A firm’s greatest asset is its people. In today’s competitive talent market, there’s growing concern over recruitment and employee retention. We put together some easy ways you can communicate the culture and value of your firm to prospective and even current employees. In this video, Leah Spielman, marketing consultant, provides four ways you can attract great candidates to your professional services firm. Apply these concepts to help your firm stand out.

Gain insight into your firm’s culture and employee satisfaction through comprehensive research and employee surveys. Ingenuity can help!


Web Design Tips for ADA Accessibility


Is your website ADA compliant? Simple things like high contrast and simplified menus are only a couple ways to make your website ADA compliant. In this video, Robert Wasiluk, design consultant, shares a few design tips you can implement to make your website more accessible for all users coming to your site. If you have any questions about ADA compliance or need help with your website, contact us.

Have you addressed GDPR Compliance on your website?
Watch this video to learn more.


GDPR Compliance on your Website

Have you been seeing a lot of cookie consent pop-ups on websites you’re visiting? That is because of GDPR – General Data Protection Regulation. It is a new law that protects users, how their data is collected and used online and required notices about data collection. In this video, Robert Wasiluk, design consultant, explains what GDPR is and what that means for your website. Learn five steps to make your website GDPR compliant. If you have any questions about GDPR compliance or need help with your website, contact us.


How Do I Get Digital Marketing Referrals?

Is your website providing you with digital leads? Have you personalized your digital marketing strategyfor prospective clients? In this video, Christine Nelson, communications consultant, shares three ways to use your website to get digital marketing referrals and why personalization is the most important component in attracting digital leads. Your leads are looking for you! Implement these strategies so they can find you now. 

Read about how your blog can be a part of your lead generation strategy.


How to Use Digital Marketing for Brand Awareness and Lead Generation

This multi-part digital marketing whitepaper will tell you HOW to use digital marketing tools specifically for professional services. Read any section for ideas on your biggest concern or interest. We’ll keep adding sections, so come back and see what’s new or sign up for our newsletter to receive updates to your inbox.

What is Digital Marketing?

Research and Strategy

What is digital marketing?

Gear GraphicDigital marketing has evolved as a way to attract — and track — online buyers by delivering specific content for their problems or interests. To be successful, you need to understand:

  • How potential clients are searching for your services;
  • How to compete for strong online search results;
  • What types of content will attract the most interest;
  • How you can get qualified visitors to take action, and;
  • How to nurture great leads toward actual new firm business.

Let’s be clear. More than 90 percent of visitors to your site are searching for a solution, but need convincing to contact your firm. Digital marketing content and SEO are critical to keep them interested and keep your firm top of mind.

Website

Bullseye on computer screen graphicFirms that are operating on outdated web platforms or with old design templates are missing some critical opportunities. When referred to a new firm, many prospects go first to the website. When seeking a new job, candidates often head to the website to learn about the culture. An old website can do more harm to your firm’s image than ever before.

If your website looks staid, boring, and “template-like,” that one chance to make a great first impression is over. The key to great websites is to think through who will use it, how they will use it and how to communicate your services and unique culture and the value you bring.

Before you write one word or design one page, consider what you want your website to do based on how the audience will use it. Do you want it to speak primarily to prospects or recruits? Is it an information service for clients? Do you want to get leads from your website?

Making it pretty is not enough. Be clear about your target market and what you want to communicate to them. When we work with clients on a website, we like to establish some key messages about the firm that can act as a guide for content. This sets a tone and ensures that the firm’s website isn’t cookie cutter.

Writing copy for websites is different than writing for a proposal or marketing flier. Use a professional writer who has experience with websites, as well as one who understands your industry. Have that person write the sections that matter most: your Home Page, Services, About Us and key leader and staff bios. If you are having trouble recruiting, hire a writer to add some snap to your career pages. If your firm is moving into a specialized niche, work with a writer to develop key messages and web content that helps your firm rise above your competitors.

Search Engine Optimization (SEO)

Getting on top of search results organically is a process that requires strategy and patience. There are many ways to build an SEO friendly website to provide better rankings on Google and other search engines. 

  • Choose keywords that are unique to your business. Brainstorm these words and phrases in your website committee and make sure they are used frequently in your site content. Consider working with an SEO specialist to find keywords and phrases to get additional possibilities and performance forecasts.
  • Try to establish external links to your website. Have your company name posted on organization websites to which you belong, contribute articles to trade sites, and allow relevant websites to link directly to yours. Just having your company name listed on another website can help boost your ranking.
  • Update your content regularly. At Google, fresh content is a key factor in search rankings.
  • Develop page titles, descriptions and meta tags with your keywords in them. Meta tags are the words that show up at the top of each web page and the title and description show your audience what that page is all about when it shows up in search engine results.

Social Media

It’s no longer a matter of IF you are on social media platforms, but how well you do it. It has virtually become a requirement for firms to engage through social media. A good social media strategy can help you retain clients, find prospects and recruit talent by increasing brand awareness and building trust. Social media can also boost your online visibility and organic search rankings.

To build an effective social strategy, the first step it to determine which platforms your audience is on and what content will drive engagement with them. Just because a firm down the street is having success on Twitter it doesn’t mean that you will also have the same measure of success. It’s important to do a bit of research to see where your current clients and prospects are spending their time online.

Next determine the type of content you will provide through your social channels. Understand the needs and goals of your clients and prospects and show them how you can help them.

They key is not simply to look at social media as something you must to do, but as a powerful tool to help you achieve brand awareness and firm growth.

Paid Search

Everyone wants to rank high on Google but sometimes your digital marketing strategies can use a little boost. Digital ad strategies, such as Google Ads or promoted posts on social media, can be a powerful tool in your online visibility and lead generation strategy.

In order to harness the immense power available through paid ads, start by clearly defining your target audience. Who are they and what do they need?  The more accurately you can identify your audience and their needs, the more targeted your ads can be, providing quality leads that have a higher potential for conversion.  If you are unsure how to determine who your target audience is, take a look at your current clients.

The next step is to figure out what makes you unique. Since your competitors have services similar to yours in similar industries, you need to identify what it is that makes you stand out from them. How can you inspire your audience to engage with you? Addressing your client’s needs in conjunction with your unique value to them through your ad headlines and content, can boost engagement on your ad.
Finally, offer your audience some information or a resource to download that addresses their needs on some level.

Be sure to include a form fill feature to capture their information so you can follow up with them after they receive your downloadable resource. 

Once you have all your digital marketing tools in place, remember to monitor the analytics and track the effectiveness of your efforts. Above all, remain agile so you can adjust what isn’t working, as well and do more of what is working.

Research and Strategy

Types of Research and Why You Need Research

According to an informal poll we conducted of professional service firm marketers, we found that they spend time researching industries, but not much time researching their competitors or prospects. Without researching your competitors, you don’t know how to differentiate your value proposition against theirs in conversations or in proposals. Thorough research can provide insights into your competitors, clients and prospects and identify opportunities for your firm. 

Some of the types of research we see include:

Market Research: This can be used to identify market opportunities and threats within your industry, niches and geographic markets. It can provide you with information on the trends that shape demand for your services. It can also alert you to any threats, such as a new firm coming into the market or industries that are over represented, that may affect your firm. 

Competitor Analysis: This type of research can help you determine where your competitors have an advantage in the market. You can also identify the areas in which your firm excels above your competitors so that you can continue doing what is working to attract talent to your firm, retain clients and get new leads. 

Client Satisfaction: Through client research, you can identify gaps in services, industries or niches. You can find out if clients perceive your firm’s reputation and value the same way you do. Client based research can also help you identify what is working with your clients, as well as any areas of improvement. You can then take what is working and apply it to attract new clients to your firm. 

There are many types of research and ways that it can be used to benefit a professional services firm. The type you choose to conduct will depend on your firm’s goals. 

Why You Need Research

Understanding the challenges and opportunities for your firm, can guide your strategies for greater firm success. High quality research will help you attain the growth you desire through the development of strategies that produce results. 

For example, if you don’t research your prospects, you don’t truly know what they care about or how they expect professional service advisors to solve their problems. Understanding their challenges helps you guide their decision to choose your firm rather than a competitor. It helps you begin to understand how your communication needs to change to land referrals, increase visibility and get new business. 

Another way research can help is when you are determining the need to expand your services into a new niche. After researching other firms serving that niche in your market, you may find that only one of your competitors also serves that niche. You need to discern if the niche is sustainable as a growth industry, the level of competition and the potential to gain a significant portion of the market without being the lowest cost provider. This allows you to develop a deeply focused niche marketing strategy to stay visible to your prospects. Market research goes a long way toward defining your true niches. 

Regardless of whether you are looking to expand into a new market, understand why your clients remain loyal or looking to gain a competitive edge over other firms, research provides the insight that allows your firm to make decisions that drive growth and success.

How to Analyze your Research to Approach Content Correctly

There is great value in conducting research and getting objective feedback. If you find areas in which your firm is excelling with prospects, existing clients and employees, you will want to maintain and improve what you are doing and then replicate this success in other areas of your firm. Should you find that you have a disconnect between the perception others have and how you think your firm should be viewed, this enables you to identify areas of improvement to bridge that perception gap and build your reputation. It’s not enough to simply conduct surveys and interviews, the next step is to analyze the feedback and identify trends and areas of opportunity. Then it’s time to develop a content marketing strategyto improve upon what’s working and fix areas that need fixing.

Market researchand surveys can include both online feedback and phone, or in-person, interviews. With a sufficient number of responses and feedback, trends will become noticeable and point to what action you can take. It can be hard to obtain honest feedback if the surveys and interviews are conducted by a member of your own firm. If you want honesty, we recommend outsourcing this to a market research companythat understands your industry and can help you translate the results into a content marketing strategy.

In the case of a client survey, you will receive insights on how your clients view your firm and can then gauge if this aligns with expectations. We recently conducted a client survey for one of our accounting firm clients. During phone interviews, we found out that while they offered a number of services that were relevant to their clients and referral sources, the firm had not been doing a good job of communicating these services. By identifying this area of opportunity, the firm can now develop content and communication strategies to inform their clients and prospects about the depth of their services.

Through an employee survey, you can determine if you are meeting the expectations of employees and find out if there are any areas of improvement to increase employee retention and attract new talent to your professional services firm. If you find out that your employees do not feel that they are well-supported in the area of training and development, this could be improved by offering training and opportunities, mentorship programs and certification incentives. It’s not enough to simply provide this, it also needs to be clearly communicated to your employees through emails and on your website.

If you are new to a specific industry or niche, in-depth market researchcan identify the pains, desires and interests of prospects. By knowing what these are, it will allow you to develop a digital marketing strategythat positions you as a knowledgeable resource.

As you develop your content, address the pains of your specific audience and provide a solution that compels them to continue reading, and eventually, contact you. When you publish an interesting blog post, create an opportunity for additional interactions through links to resources and more information. Can they download a whitepaper or read another blog post? Can you direct them to a case study, client story or video testimonial? These don’t simply tell them you can address their pains, but shows them how you have done this before.

This strategy can work for your website, email nurturing sequences and social media content. Employing a strategy that encompasses the entire spectrum of your digital marketing creates brand cohesiveness and consistent messaging to your prospects, clients and employees.


Three Steps to Delegate Effectively

As a leader, you want to develop your team but you’re dealing with important and urgent work and feel it’s easier and faster to do it yourself. But your firm won’t grow if you don’t delegate. Let’s say it this way: in order for your firm to grow, you need to delegate to future leaders.

In this video, Christine Nelson, communications consultant, shares a three-step process for delegation.

Contact Christine to obtain our graphic that illustrates
these delegation steps.

Want more tips for leadership? View this video on grooming your firm’s next partner.


Digital Marketing for Brand Awareness and Lead Generation – Part III

Developing your Digital Marketing Toolbox – PAID SEARCH  

Click here to read Part II: SEO and Social Media

Paid Advertising

Everyone wants to rank high on Google but sometimes your digital marketing strategies can use a little boost. Digital ad strategies, such as Google Ads or promoted posts on social media, can be a powerful tool in your online visibility and lead generation strategy.

In order to harness the immense power available through paid ads, start by clearly defining your target audience. Who are they and what do they need?  The more accurately you can identify your audience and their needs, the more targeted your ads can be, providing quality leads that have a higher potential for conversion.  If you are unsure how to determine who your target audience is, take a look at your current clients.

The next step is to figure out what makes you unique. Since your competitors have services similar to yours in similar industries, you need to identify what it is that makes you stand out from them. How can you inspire your audience to engage with you? Addressing your client’s needs in conjunction with your unique value to them through your ad headlines and content, can boost engagement on your ad.

Finally, offer your audience some information or a resource to download that addresses their needs on some level. Be sure to include a form fill feature to capture their information so you can follow up with them after they receive your downloadable resource.

To recap, in Part I of our digital marketing blog series, you learned how to write copy for your professional services website. In Part II, you learned about SEO and social media – and why your firm needs SEO and a social media presence. And, in Part III, you learned how paid search and advertising can bring in leads.

Once you have all your digital marketing tools in place, remember to monitor the analytics and track the effectiveness of your efforts. Above all, remain agile so you can adjust what isn’t working, as well and do more of what is working.

Need help with your digital marketing? Our SEO and digital consultants can help!